fancywin win Privacy Policy

This Privacy Policy ("Policy") applies to the fancywin win platform and all services connected to it. When you register, log in, or use any of our services, you are considered to have agreed to the terms of this Policy. This Policy supplements our Terms and Conditions — reading both documents together will give you a clear understanding of the platform's complete legal framework.

We believe that protecting user data is a fundamental responsibility. fancywin win does not sell your personal data to any third party. Data is used solely to improve service quality, prevent fraud, and meet legal obligations.

When you create an account or use services on fancywin win, we may collect the following information:

1.1 Data You Provide Directly

• Name, date of birth, and national ID details (for verification)
• Email address and mobile number
• Username and password
• Payment details for deposits and withdrawals (bKash, Nagad, Rocket, or bank transfer)
• Information provided when contacting the support team

1.2 Automatically Collected Data

• IP address and device type
• Browser and operating system information
• Platform activity logs (login times, gameplay history, transaction records)
• Data from cookies and similar tracking technologies

1.3 Data Received from Third Parties

For identity verification or fraud prevention, we may receive limited data from trusted verification services or payment processors. This data is used solely for security purposes.

Collected data is used for the following purposes:

• Account creation, management, and verification
• Processing deposits and withdrawals — minimum deposit ৳100, minimum withdrawal ৳800
• Managing bonuses, rewards, and VIP benefits
• Providing customer support (24/7 live chat and email, in Bengali and English)
• Preventing fraud, money laundering, and other illegal activities
• Improving platform security and performance
• Complying with applicable laws and regulations
• Sending relevant offers and updates with your consent

We do not sell your data to advertisers or third parties under any circumstances.

In certain circumstances, fancywin win may share your data with the following parties:

3.1 Service Providers

Selected partner companies handling payment processing, identity verification, and technology services have access to limited data as directed by us. They may not use this data for their own purposes.

3.2 Legal Obligations

We are required to disclose data when mandated by a court order, government directive, or applicable law. Where possible, we will attempt to notify you in advance.

3.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user data may be transferred to the new owning entity. We will notify users appropriately if such a change occurs.

fancywin win follows industry-standard technologies and processes to protect user data:

• SSL encryption — all data transmissions are secured with SSL technology
• Encrypted database storage — sensitive data is stored in encrypted form
• Access controls — only authorised staff can access data on a need-to-know basis
• Regular security reviews and penetration testing
• OTP verification — two-step security for logins and transactions

However, no digital system is 100% secure. Keeping your account password confidential and avoiding logins from unfamiliar devices is your own responsibility.

fancywin win uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help remember your preferences on future visits.

5.1 Types of Cookies

• Essential cookies: required for login sessions and security — these cannot be disabled
• Functional cookies: remember language preferences and interface settings
• Analytics cookies: analyse user behaviour to help improve the service

5.2 Cookie Controls

You can disable cookies from your browser settings, though doing so may limit some platform features.

We retain relevant data for as long as your account is active. After an account is closed or becomes inactive, certain data may be retained for a set period to meet legal obligations and resolve disputes.

Financial transaction records are kept for the period required by applicable law. Personal identification data is securely deleted or anonymised once it is no longer needed.

As a fancywin win platform user, you have certain important rights regarding your own data:

7.1 Right of Access

You may request details of the data we hold about you at any time. We will provide that information within a reasonable timeframe.

7.2 Right to Correction

If any information in your profile is incorrect, you may request a correction. Basic account details can also be updated directly through the portal.

7.3 Right to Deletion

If there are no legal obligations and no outstanding balance on your account, you may request deletion of your personal data. Financial transaction records may be retained for legal reasons.

7.4 Withdrawal of Consent

For marketing communications, you may withdraw your consent at any time. Contact the support team to register this preference.

To exercise these rights or for more information, contact us at: [email protected]

fancywin win is for individuals aged 21 and above only. We do not knowingly collect data from anyone under 21. If we become aware that we hold data belonging to a minor, it will be deleted immediately and the associated account will be closed.

Our detailed guidance on responsible gambling can be found on the Responsible Gaming page, which covers setting limits, self-exclusion, and support resources.

Our servers and service providers may be located in various countries. As a result, your data may be processed or stored outside Bangladesh. Necessary contractual arrangements are in place to maintain data protection standards in such cases.

Our payment partners (including bKash, Nagad, Rocket, and banking institutions) have their own privacy policies that apply to data processed through their platforms.

fancywin win reserves the right to update this Privacy Policy at any time. For significant changes, notice will be sent to your registered email or posted on the platform. Continued use of the platform after any changes means you have agreed to the updated Policy.

We recommend reviewing this page regularly to stay informed about policy changes. To learn more about the full terms of using our services, visit our About Us page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support on the platform

We provide support in both Bengali and English. You may also find answers to many common questions in our FAQ section.